Responsible Gaming at ba994

1 Our Commitment to Safe Play

ba994 believes that gambling should be an enjoyable form of entertainment, not a source of financial stress or personal harm. As an online casino and sports betting platform serving players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond — we take our duty of care seriously.

Our responsible gaming programme is built around three core principles: prevention, intervention, and support. Prevention means giving every player the tools to set their own limits before problems arise. Intervention means monitoring play patterns and reaching out when behaviour indicators suggest a player may be struggling. Support means providing clear, accessible pathways to professional help at any point, free of charge and without judgement.

ba994 takes a proactive stance against problem gambling. Our support team is trained to recognise early warning signs and will contact players directly if account data suggests a pattern of escalating losses, extended session lengths, or repeated attempts to circumvent limits. We do not profit from players who are gambling beyond their means — it is neither ethical nor sustainable.

2 18+ Age Restriction

ba994 enforces a strict minimum age requirement of 18 years across all products, all markets, and all devices. No person under the age of 18 is permitted to register an account, make a deposit, or place a bet on the ba994 platform. This policy applies without exception — regardless of whether a jurisdiction permits gambling at a lower age threshold.

Age Verification Process

All new players are required to confirm that they are aged 18 or above at the point of registration. ba994 conducts mandatory Know Your Customer (KYC) age verification checks during the withdrawal process, and may initiate verification at any earlier point at its discretion. Players are required to submit a government-issued National Identity Card (NID) or passport to complete this process.

Any account found to belong to a player under the age of 18 will be immediately closed, all associated funds will be returned to the original payment method (such as bKash or Nagad), and all personal data will be deleted in accordance with our Privacy Policy. If the account was used to place bets, all winnings will be voided.

Protecting Minors in Your Household

If you share a device with family members, particularly children or teenagers, we strongly recommend taking the following precautions:

• Always log out of your ba994 account when you are not actively using the platform
• Use a strong, unique password that is not shared with or easily guessable by others in your household
• Enable device-level parental controls available on Android and iOS to restrict access to gambling websites
• Consider installing third-party parental control software such as Net Nanny, Qustodio, or Circle to block gambling categories at the network level
• Keep your ba994 login credentials confidential — never allow another person to use your account

3 Deposit & Spending Limits

Setting a deposit limit is one of the most effective tools for keeping gambling within a budget you are comfortable with. ba994 allows players to define their own deposit limits in Bangladeshi Taka (৳ BDT) across three time horizons: daily, weekly, and monthly. You can set any combination of these limits simultaneously.

How Deposit Limits Work

In addition to deposit limits, ba994 supports wager limits (maximum stake per bet) and loss limits (maximum net loss per period). These can be configured through the same Responsible Gaming section of your account, or by contacting our support team directly.

4 Time-Out & Cooling-Off Period

A time-out is a short-term account suspension that allows you to step back from gambling without permanently closing your account. It is ideal for players who feel they need a brief break to reassess their gambling habits or who are going through a period of personal or financial stress.

Available Time-Out Durations

• 24 hours — a single-day pause, effective immediately upon request
• 48 hours — a two-day break for a longer reset
• 7 days — a one-week suspension recommended if you feel your gambling is becoming compulsive
• 30 days — a month-long cooling-off period, one step below formal self-exclusion

What Happens During a Time-Out

Once a time-out is active, your ba994 account is suspended for all deposit and wagering activity. You will not be able to place bets on cricket, volleyball, sports, slots, or any casino product during this period. Any pending bets placed before the time-out was activated will be settled normally. Your account balance is fully preserved and accessible once the time-out expires. You may review your past account history and transaction records during a time-out, but you cannot initiate new gambling activity.

All promotional communications — including bonus offers, match notifications, and seasonal promotions related to events like the BPL, IPL, T20 World Cup, or Eid — are paused for the duration of your time-out. ba994 will not send you any marketing materials while a time-out is in effect.

5 Self-Exclusion Programme

Self-exclusion is a formal, longer-term commitment to stop gambling on ba994. It is the strongest player protection tool we offer and is recommended for players who believe they may have a gambling problem or who have repeatedly failed to stay within the limits they have set for themselves.

Self-Exclusion Periods

• 3 months — short-term formal exclusion
• 6 months — medium-term exclusion
• 1 year — extended exclusion with a mandatory review period before reinstatement
• Permanent — indefinite exclusion with no automatic reinstatement; reopening requires a formal written request after a minimum of 5 years

What Self-Exclusion Covers

When a self-exclusion is in force, your ba994 account is completely disabled. You will not be able to log in, deposit, withdraw, or place any bet. All outstanding promotional offers are cancelled. All marketing communications are permanently stopped. ba994 will make every reasonable effort to ensure that you cannot create a new account under a different username or email address during the exclusion period.

How to Request Self-Exclusion

Contact the ba994 responsible gaming team by email at [email protected] with the subject line "Self-Exclusion Request". Include your registered username, the email address on your account, and your chosen exclusion duration. Our team will process your request and confirm activation within 24 hours. During the interim period, we recommend logging out of your account and removing saved passwords from your browser or device.

6 Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is a recognised condition in which an individual is unable to control their gambling behaviour despite negative consequences to their finances, relationships, work, or mental health. It does not discriminate by age, income, or background and can affect anyone.

Recognising the early warning signs is the first step toward getting help. The following behaviours may indicate that gambling has moved beyond recreational entertainment and into problematic territory:

• Spending more money or time gambling than you originally intended on a regular basis
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Gambling with money that was set aside for essential expenses such as rent, bills, food, or family needs
• Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut back
• Hiding your gambling activity from family members, friends, or colleagues
• Borrowing money, selling possessions, or taking out loans in order to fund gambling
• Neglecting work, studies, family responsibilities, or social commitments because of gambling
• Using gambling as a way to escape stress, anxiety, depression, or other negative emotions
• Making repeated unsuccessful attempts to cut down or stop gambling
• Feeling a persistent preoccupation with gambling — planning future sessions, reliving past wins or losses

If you recognise several of these signs in your own behaviour, we strongly encourage you to make use of ba994's responsible gaming tools immediately and to consider speaking to a professional. You are not alone, and help is available.

7 Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. Answer each question truthfully. If you answer "yes" to three or more of these questions, we encourage you to activate a time-out or self-exclusion immediately and consider seeking professional support.

8 Support & Help Resources

If you or someone you know is struggling with gambling-related harm, reaching out for help is the most important step you can take. ba994's support team is available around the clock to assist with activating any of the responsible gaming tools described on this page, or simply to listen without judgement.

Contact ba994 Responsible Gaming Support

• Email: [email protected] — use the subject line "Responsible Gaming Help"
• Response time: Within 2 hours for responsible gaming requests (24 hours a day, 7 days a week)
• Language: English — our team is fully equipped to assist players across Bangladesh including those based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar
• Time zone: All support is available around the clock in Bangladesh Standard Time (BST, UTC+6)

What Our Support Team Can Do For You

• Activate a deposit limit, loss limit, or wager limit on your account immediately
• Apply a time-out of any duration without delay
• Process a self-exclusion request and disable your account within 24 hours
• Provide a full account history review so you can see your gambling expenditure clearly
• Refer you to appropriate external counselling or support organisations
• Assist a family member or friend concerned about a loved one's gambling activity

General Safer Gambling Guidelines

Regardless of where you are in your gambling journey, the following habits promote a healthier relationship with gambling:

• Set a strict budget before you start playing and stick to it — treat any losses as the cost of entertainment
• Never gamble with money you cannot afford to lose; gambling is not a reliable source of income
• Take regular breaks during sessions and use ba994's reality check feature to stay aware of time spent
• Balance gambling with other hobbies, social activities, and responsibilities
• Avoid gambling when you are feeling stressed, upset, tired, or under the influence of substances
• Only gamble on ba994 from your own verified account — never allow others to use your account
• Review your transaction history regularly to maintain an accurate picture of your spending